Cancellation and Refund Policy

 

At Nandi Gifts, we strive to ensure that your shopping experience is as smooth and satisfying as possible. We understand that there may be occasions when you need to cancel an order or seek a refund. Please read our Cancellation and Refund Policy carefully to understand the terms and conditions:

Order Cancellation

  1. Cancellation Period: You may cancel your order within 24 hours of placing it. After this time frame, your order may have already entered the processing stage, and cancellation may not be possible.

  2. Cancellation Procedure: To cancel your order, please contact our customer support team at 9289286060 by call or watsapp between our working hours 10 am to 6pm on all weekdays with your order number and cancellation request. We will do our best to assist you promptly.

  3. Custom and Personalized Orders: Orders for custom or personalized items may not be canceled once production has begun, which could be within hours of placing the order. Please double-check your customization details before confirming your purchase.

Refund Policy

  1. Eligibility for Refund: Refunds will be considered in the following situations:

    • If you cancel your order within the specified cancellation period.
    • If you receive damaged or defective products.
    • If the wrong item is delivered to you.
    • If you do not receive your order within the specified delivery time frame.

  2. Refund Process: If your request for a refund is approved, we will process the refund to your original payment method within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

  3. Return of Products: In cases where you need to return a product, we may require you to ship the item back to us. We will provide you with detailed return instructions and cover the return shipping costs if the return is due to an error on our part.

  4. Non-Refundable Items: Certain items, such as perishable goods, gift cards, and downloadable software, are non-refundable.

  5. Partial Refunds: In some cases, partial refunds may be issued if only part of an order is eligible for a refund.

Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please don't hesitate to contact our customer support team at 9289286060 through watsapp or by call. We are here to assist you and ensure your satisfaction with your shopping experience at Nandi Gifts.